Tag Archives: cloud contact center software

Which Direct Connect Pricing Plan Would be Best for My Business?

As Amazon Direct Connect Gateway prices continue to change, it can be hard to know what is the best plan for your business.  In this blog post, we will outline the different pricing plans available and help you decide which one is best for your needs. 

To start, there are three main types of Amazon Direct Connect Gateway plans: Usage-Based, Core, and Data Transfer Capacity. You can also learn more about Direct Connect by visiting this site: https://pentwaterconnect.com/pricing/amazon-connect-pricing-calculator/.

Usage-Based Plans: This plan charges by the amount of traffic your business sends through the gateway. The price per GB ranges from $0.10 to $0.40 per GB. The higher the traffic volume, the more you will pay. 

  • This plan charges by the amount of traffic your business sends through the gateway. The price per GB ranges from $0.10 to $0.40 per GB. The higher the traffic volume, the more you will pay.  Core Plans . This plan charges by the number of active users your business has on its network. The price per user ranges from $5 to $50 per month and there is no limit to how many users you can have on your network at once. 

  • This plan charges by the number of active users your business has on its network. The price per user ranges from $5 to $50 per month and there is no limit to how many users you can have on your network at once.

Call Center Plans: These plans are ideal for call centers, where the employees will be calling back customers on a regular basis to check if they have ordered their products or services. The calls are recorded, so the company will have an exact record of the call activity.